Refund Policy

At Candy Orchard, our products are made fresh to order specifically for your selected collection date. Due to the fresh and perishable nature of our products, we are unable to offer refunds for change of mind, incorrect selections or orders that are not collected.

Cancellations & Order Changes

If you need to cancel or make changes to your order, please contact Candy Orchard as soon as possible.

As preparation may begin before your scheduled collection time, cancellations or changes cannot be guaranteed once your order is being prepared or has been made.

Pick-Up & No-Shows

Orders must be collected within the pick-up window selected when placing your order.

If you are running late or are unable to make your selected pick-up window, please contact us as soon as possible. Collection outside your selected window may be accommodated where possible but cannot be guaranteed.

Refunds will not be issued for orders that are not collected.

As our products are made fresh to order and are intended to be enjoyed within a limited timeframe, orders cannot be held for collection on another day.

Problems With Your Order

If you believe your order is incorrect or there is a problem with the product when you receive it, please contact Candy Orchard as soon as possible so we can assess the issue.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.