Terms of Service

By placing an order with Candy Orchard, you acknowledge and agree to the following ordering, product care and collection conditions.

Made Fresh to Order

Candy Orchard products are made fresh to order for your selected collection date and time.

Our candied fruit is best enjoyed as fresh as possible and ideally within the first 24 hours. When not being consumed, candied fruit must be stored in the freezer.

Fruit naturally contains moisture, which causes the candy coating to gradually break down over time. This is a normal characteristic of candied fruit and can be slowed by correct freezer storage.

Some fruits, including pineapple, watermelon and pickles, naturally contain more moisture and may break down faster than grapes.

For the best tasting experience, allow candied fruit to thaw for approximately 10 minutes after removing it from the freezer, or enjoy it soon after collection.

Please keep in mind that individual freezers vary, so storage and thawing times may differ slightly.

Pick-Up

Orders must be collected during the pick-up window selected when placing your order.

Candy Orchard operates from a private residence, so please do not arrive outside your selected collection window without contacting us first.

If you are running late or unable to make your selected pick-up window, please let us know as soon as possible. Collection outside your booked window may be possible depending on availability but cannot be guaranteed.

Because products are prepared fresh for the selected collection date, orders cannot be held for collection on another day.

After Collection

Once your order has been collected, correct transport and storage become the customer's responsibility.

We recommend bringing an insulated or freezer bag when collecting your order, particularly if you will not be consuming it shortly after pickup.

Candy Orchard cannot be responsible for deterioration caused by improper storage, extended transport, exposure to heat or products being left outside the freezer for extended periods.

Product Availability

Flavours and products may rotate based on weekly availability. The options displayed as available when placing your order represent the current selection.

Seasonal fruit and other ingredients may also vary depending on availability.

Order Information

Customers are responsible for reviewing their order details, including products, flavours, toppings and selected pick-up date/time, before completing checkout.

Please ensure the email address provided at checkout is correct, as important order and collection information will be sent to this address.

Refunds

Refunds, cancellations and issues with orders are handled in accordance with our Refund Policy.

Nothing in these terms excludes or limits any rights or remedies available under the Australian Consumer Law.